Jira Service Management

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Please use this form to kick off the initial tracking of this work.","icon":10498,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[22],"key":""},{"id":"45","name":"Raise a problem","descriptionHtml":"","callToAction":"Raise a problem","introHtml":"Broken link, Broken redirect, or something not doing what it should.","icon":10520,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[14,12,13,11],"key":""},{"id":"42","name":"Report a system outage","descriptionHtml":"","callToAction":"Report a system outage","introHtml":"Let us know if there is an urgent outage or a system / webpage is offline.","icon":10521,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[11],"key":""},{"id":"44","name":"Request deployment of a change","descriptionHtml":"","callToAction":"Request deployment of a change","introHtml":"Upgrade of a system, server or a go-live of a major website change.","icon":10528,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[22],"key":""},{"id":"67","name":"Create a new form request","descriptionHtml":"","callToAction":"Create a new form request","introHtml":"To create a new form to embed on web page.","icon":10483,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[14],"key":""},{"id":"68","name":"Download form submissions request","descriptionHtml":"","callToAction":"Download form submissions request","introHtml":"","icon":10468,"iconUrl":"https://ucdigitalsupport.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[14],"key":""},{"id":"32","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? 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