Jira Service Management

{"xsrfToken":"df1f2d3a-bec5-465a-8607-cb695f22fd76_01b5b70fad267c0f0f46d3439b5d730f8acf71d5_lout","branding":{"id":"3","key":"ws","name":"Web Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#cc0011","headerLinkColor":"#ffffff","headerLinkHoverColor":"#66050d","headerLinkHoverBGColor":"#66050d","headerBadgeColor":"#66050d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/876c0436-75b8-406b-86f8-50df0d082612/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWJlYzY1OS1jNjUxLTQyYTAtYmZlMC05NmEwN2M1YzkwNjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg3NmMwNDM2LTc1YjgtNDA2Yi04NmY4LTUwZGYwZDA4MjYxMiI6WyJyZWFkIl19LCJleHAiOjE2NzQ4ODgxOTEsIm5iZiI6MTY3NDg4NzU5MX0.v1SuTwj9D-5DM4KOLQ71rv0KAX_jc6cwMOILGJGCsj4&client=febec659-c651-42a0-bfe0-96a07c5c9061&mode=fit","logoId":"876c0436-75b8-406b-86f8-50df0d082612","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Digital Marketing Support Hub","sharedPortalName":"Digital Marketing Support Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Digital Marketing Support Hub","sharedPortalName":"Digital Marketing Support Hub","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9aaf4a70-0267-4438-9b3e-261b549d1dae/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZWJlYzY1OS1jNjUxLTQyYTAtYmZlMC05NmEwN2M1YzkwNjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhYWY0YTcwLTAyNjctNDQzOC05YjNlLTI2MWI1NDlkMWRhZSI6WyJyZWFkIl19LCJleHAiOjE2NzQ4ODgxOTEsIm5iZiI6MTY3NDg4NzU5MX0.p1CMYDJnKwb9tWMejiIPqVhQXJOprCGU1pXAUK84BLA&client=febec659-c651-42a0-bfe0-96a07c5c9061&height=300&mode=fit","bannerMediaApiFileId":"9aaf4a70-0267-4438-9b3e-261b549d1dae","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ws","projectId":10002,"serviceDeskId":3,"name":"Web Support","description":"Welcome! You can raise a Web Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"78","name":"Google ads services","descriptionHtml":"Google Ads - Please give a detailed brief of what you are needing?","callToAction":"Google ads services","introHtml":"","icon":10522,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[26],"key":""},{"id":"84","name":"Google Analytics Data and Tracking","descriptionHtml":"","callToAction":"Google Analytics Data and Tracking","introHtml":"","icon":10550,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[26],"key":""},{"id":"85","name":"Photography Services","descriptionHtml":"Project job name","callToAction":"Photography Services","introHtml":"Please provide as many details as you can. Once you request has been submitted this will be reviewed and our Photographer will be in touch.\n*Cancellations: UC Design has a full-time photographer. Unfortunately, due to circumstances beyond our control (such as illness), there may be last minute cancellations if the photographer is not available. Where possible we will reschedule the booking. If there is an event you will have the option to either use an external preferred supplier or book a camera available from UC Design. When a booking has to be cancelled within two working days of an event, UC Marketing will cover the cost of using an external supplier. We will assist you with sourcing a photographer however you will need to be responsible for briefing them. Any external photographer will need a full brief on venue, who to meet and scope of work of the job.","icon":10550,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[31],"key":""},{"id":"76","name":"Request a new social media channel setup","descriptionHtml":"Please read the <a href=\"https://www.canterbury.ac.nz/style-guide/social-media/social-media-policy-and-governance/uc-social-media-administrator-terms-of-use-document/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">University of Canterbury Social Media Administrator Terms of Use Document</a>. Please download and read the <a href=\"https://www.canterbury.ac.nz/about/governance/ucpolicy/staff/social-media-policy/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">University of Canterbury's Social Media Policy</a>.","callToAction":"Request a new social media channel setup","introHtml":"Set-up or administration of a UC social media account* first requires approval from the relevant Head of Department/School (HOD/S) or Service Unit Manager, and then from the Digital Manager. To request permission to set up a new social media account or access to an existing social media account, please complete the form below. *Officially sanctioned accounts are those intended to represent the University and/or its service areas, colleges, departments, schools or programmes on platforms including but not limited to Facebook, YouTube, Twitter, Instagram, Snapchat, Flickr, Vine, LinkedIn, blogs and wikis. Does not include social media accounts run by affiliates (such as University of Canterbury Students' Association clubs).","icon":10469,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[25],"key":""},{"id":"77","name":"Social media advice","descriptionHtml":"","callToAction":"Social media advice","introHtml":"","icon":10501,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[25],"key":""},{"id":"83","name":"Video production request","descriptionHtml":"Once you you have submitted your request you will be sent a confirmation email","callToAction":"Video production request","introHtml":"","icon":10467,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[27],"key":""},{"id":"50","name":"Access Request","descriptionHtml":"Please get approval from your manager before requesting for access","callToAction":"Access Request","introHtml":"Request access to one of the systems we manage such as Intranet, T4 or CIS","icon":10506,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[],"key":""},{"id":"70","name":"Campus maps updates","descriptionHtml":"","callToAction":"Campus maps updates","introHtml":"","icon":10487,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"67","name":"Create a new form request","descriptionHtml":"","callToAction":"Create a new form request","introHtml":"To create a new form to embed on web page.","icon":10523,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"68","name":"Download form submissions request","descriptionHtml":"","callToAction":"Download form submissions request","introHtml":"","icon":10468,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"40","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"32","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"86","name":"Photography request","descriptionHtml":"","callToAction":"Photography request","introHtml":"UC Marketing team have an in-house Photographer. The UC Photographer will need to know the purpose, target audience, channels, location, turnaround time of your photography request and a detailed brie","icon":10550,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"45","name":"Raise a problem","descriptionHtml":"","callToAction":"Raise a problem","introHtml":"Broken link, Broken redirect, or something not doing what it should.","icon":10520,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"42","name":"Report a system outage","descriptionHtml":"","callToAction":"Report a system outage","introHtml":"Let us know if there is an urgent outage or a system / webpage is offline.","icon":10521,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"44","name":"Request deployment of a change","descriptionHtml":"","callToAction":"Request deployment of a change","introHtml":"Upgrade of a system, server or a go-live of a major website change.","icon":10528,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"81","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"Provide comments about a web page","icon":10498,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"49","name":"T4 Training Request","descriptionHtml":"","callToAction":"T4 Training Request","introHtml":"Training is ON HOLD for the foreseeable future.","icon":10482,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"79","name":"Update a form request","descriptionHtml":"","callToAction":"Update a form request","introHtml":"","icon":10507,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"66","name":"Website updates and assistance","descriptionHtml":"","callToAction":"Website updates and assistance","introHtml":"Request help and advice on creating or maintaining web pages.","icon":10479,"iconUrl":"https://ucdigitalsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""}],"reqGroups":[{"id":25,"name":"Social Media"},{"id":26,"name":"Google Services"},{"id":31,"name":"Photography service request"},{"id":27,"name":"Video production request"}],"orderMapping":{"13":[50,32,45],"23":[70],"26":[78,84],"30":[84],"31":[85],"15":[42,44],"25":[77,76],"14":[79,67,68,45],"27":[83],"12":[66,50,45],"11":[66,49,50,32,45,42,81],"22":[44]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Digital Marketing Support Hub","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}